ISO/IEC 17021-1 · Independent certification body
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Compliance · Impartiality · Continuous Improvement

CertiOne Strategic Objectives.

To ensure compliance, maintain impartiality, and drive continuous improvement, these objectives focus on auditor competence, operational efficiency, and risk management.

1

AUDITOR COMPETENCE & CAPACITY

ISO/IEC 17021-1 – Clause 7
SMART OBJECTIVE

Increase the active pool of fully qualified ISO 27001 (ISMS) Lead Auditors by 20% to accommodate growing market demand by September 30, 2026.

KEY ACTIONS

  1. 1

    Identify five high-performing ISO 9001 auditors suitable for cross-training by January 31, 2026.

  2. 2

    Enroll the selected personnel in accredited Information Security Management System transition training.

  3. 3

    Schedule and successfully execute the required shadow and witness audits under the supervision of senior evaluators.

SUCCESS INDICATOR+20% Qualified ISO 27001 Lead Auditor Capacity
2

OPERATIONAL EFFICIENCY

ISO/IEC 17021-1 – Clause 9.5
SMART OBJECTIVE

Reduce the average turnaround time between the completion of a Phase 2 audit and the final certification decision from 21 days to a maximum of 14 days by December 31, 2026.

KEY ACTIONS

  1. 1

    Deploy a centralized digital workflow portal for auditors to submit technical review packages immediately upon audit completion.

  2. 2

    Establish a mandatory, twice-weekly standing schedule for the certification decision committee to review pending files.

  3. 3

    Monitor technical review rejection rates monthly to identify and correct recurring documentation errors from field auditors.

SUCCESS INDICATOR21 Days → 14 Days Maximum
3

SAFEGUARDING IMPARTIALITY

ISO/IEC 17021-1 – Clause 5.2
SMART OBJECTIVE

Conduct and document comprehensive impartiality risk assessments for 100% of new geographic markets and certification schemes by June 30, 2026.

KEY ACTIONS

  1. 1

    Map all regional business relationships, consultancy ties, and potential conflicts of interest prior to launching operations in a new sector.

  2. 2

    Convene the independent Impartiality Committee to review and approve all proposed risk mitigation strategies.

  3. 3

    Update and publish CertiOne’s public impartiality declarations to ensure full transparency for clients and stakeholders.

SUCCESS INDICATOR100% Risk Assessment Coverage

IMPARTIAL

We make certification decisions impartially and without bias.

TRANSPARENT

Our processes and decisions are clear, documented and communicated.

CONFIDENTIAL

We protect all information received and ensure its confidentiality.

COMPETENT

Our team is qualified, experienced and committed to quality.