Independent & Impartial
Decisions are objective and free from bias.
ISO/IEC 17021-1 · Independent certification body
Request certification ↗Confidence that moves business forward
Audit the system.
Strengthen the future.
From quality and environmental responsibility to information security and food safety—CertiOne brings every requirement into focus.
06management
systems07audit
stages08impartiality
commitments
systems07audit
stages08impartiality
commitments
01Impartial02Transparent03Confidential04Competent05Independent
✦ISO 9001✦ISO 14001✦ISO 45001✦ISO 50001✦ISO/IEC 27001✦ISO 22001✦Independent✦Impartial✦Transparent✦ISO 9001✦ISO 14001✦ISO 45001✦ISO 50001✦ISO/IEC 27001✦ISO 22001✦Independent✦Impartial✦Transparent
06management
systems
systems
Who we are
Certification that earns confidence through evidence.
CertiOne operates as an independent certification body, providing assessment and certification of management systems and related schemes across a wide range of sectors.
Our audits are fair, consistent and systematic. Certification decisions are reviewed impartially and kept separate from the audit activity.
Competent People
Qualified and authorized personnel make certification decisions.
Confidential
We protect all information received and ensure its confidentiality.
Transparent
Our processes are clear, documented and communicated.
Our operational scope
02
Management systems we certify.
Independent assessment and certification in accordance with international standards.
ISO 9001
Quality Management System
Ensures consistent delivery of quality products and services to enhance customer satisfaction.
Discuss this standard ↗ISO 14001
Environmental Management System
Helps organizations manage environmental responsibilities and reduce their impact.
Discuss this standard ↗ISO 45001
Occupational Health & Safety Management System
Provides a safe and healthy workplace by preventing work-related injuries and ill health.
Discuss this standard ↗ISO 50001
Energy Management System
Improves energy performance, efficiency and supports sustainable energy use.
Discuss this standard ↗ISO/IEC 27001
Information Security Management System
Protects information assets by managing risks to confidentiality, integrity and availability.
Discuss this standard ↗ISO 22001
Food Safety Management System
Ensures the safety of food throughout the food supply chain from farm to table.
Discuss this standard ↗Certification schemes we operate
Management System Certification
Certification of management systems against applicable international standards.
Sector-Specific Certification Schemes
Certification schemes tailored to the specific needs of sectors and industries.
Sustainability & Carbon Schemes
Certification related to carbon management, sustainability and environmental claims.
Sectors we serve
Experience across the systems that shape modern operations.
- 01Manufacturing & Engineering
- 02Construction
- 03Environment
- 04Energy & Utilities
- 05Logistics & Transport
- 06Chemicals
- 07Food Industry
- 08And more…
Documented processes
03
From application to an impartial decision.
Every stage is planned, evidenced, reviewed and communicated.
Audit process
07 stagesFair · Consistent · Systematic- 01
Application
The organization submits an application and provides required information.
- 02
Review & Contract
We review the application, determine audit scope and feasibility, and agree on terms.
- 03
Audit Planning
An audit plan is developed based on the standard requirements, scope and context.
- 04
On-site / Remote Audit
Competent auditors evaluate compliance with standards and applicable legal requirements.
- 05
Audit Report
Findings are documented and evidence is reviewed to ensure accuracy and objectivity.
- 06
Audit Review & Decision
The report is reviewed and the certification decision is made impartially.
- 07
Certification
Upon successful completion, a certificate is issued with defined scope and validity.
Certification decisions
Clear procedures for every certification status.
- 01
Granting Certification
Granted when the audit confirms the management system meets applicable requirements and all conditions are satisfied.
- 02
Refusing Certification
Refused if the management system does not meet requirements or certification conditions are not fulfilled.
- 03
Maintaining Certification
Maintained through surveillance audits and ongoing compliance with requirements and conditions.
- 04
Renewing Certification
Renewed at the end of the certification cycle after a successful recertification audit and decision.
- 05
Suspending Certification
May be suspended if requirements or conditions are not met. The period and scope are clearly defined.
- 06
Restoring Certification
May be restored once the issues that led to suspension are addressed and requirements are met.
- 07
Withdrawing Certification
Withdrawn for continuing failure, voluntary request, or misuse of certification.
- 08
Expanding / Reducing Scope
The scope may change based on the organization’s request and demonstrated compliance.
PROCESS APPLIES TO
All management systems and certification schemes within our operational scope.
All decisions are made by competent personnel and independent of the audit team.
All decisions are recorded and communicated to the organization with clear justification.
Official policy on impartiality
04
Impartiality is managed—not merely promised.
Decisions are based solely on evidence and conformity to requirements, without internal or external pressure.
CertiOne Certification Body is committed to impartiality in all certification activities. We manage and perform our certification services in an objective, fair, and unbiased manner, ensuring that our decisions are based solely on evidence and conformity to requirements.
OUR IMPARTIALITY COMMITMENT
Objectivity
We make decisions solely on evidence of conformity, without internal or external pressure.
Independence
We are organizationally, structurally and financially independent from the activities we certify.
No Conflict of Interest
We identify, analyze and manage actual or potential conflicts before they compromise impartiality.
Fair Treatment
All applicants and certified organizations receive equal access without favoritism or discrimination.
Confidentiality
Information obtained through certification is protected and used only for its intended purpose.
Integrity & Transparency
Policies, processes and requirements are documented, communicated and publicly available.
Competence
Personnel involved in certification are competent and understand their duty to act impartially.
Continuous Improvement
We review and improve our impartiality management system to maintain stakeholder confidence.
Clause 8.1.2
05
Information provided upon request.
CertiOne provides clear information about its geographical reach, certification status and client specifics.
Geographical reach
The specific geographical areas where CertiOne operates.
Detailed country and regional coverage is available upon request.- Africa
- Middle East
- Asia
- Europe
- North America
- South America
Certification status
The current validity or status of a given certification.
Possible statuses: Valid, Suspended, Withdrawn, or Expired.- Valid
- Suspended
- Withdrawn
- Expired
Client specifics
Client name, related normative document, certification scope, city and country.
Contact us with the certificate number or client name for verification.- Client name
- Normative document
- Certification scope
- City & country
Requests · Complaints · Appeals
06
Feedback handled fairly and confidentially.
Every case is acknowledged, classified, investigated impartially and used to improve our services.
- 01
Receive
Feedback is received via email, phone, website, or letter.
- 02
Log & Acknowledge
The feedback is logged and acknowledged within 2 working days.
- 03
Review & Classify
Classified as a Request for Information, Complaint, or Appeal.
- 04
Investigate
Relevant information is collected and reviewed impartially.
- 05
Decide
A fair and objective decision is made based on evidence and requirements.
- 06
Communicate
The decision and any action taken are communicated to the requester.
- 07
Close & Improve
The case is closed and findings improve our processes and services.
Requests for information
Clear, accurate and timely information about our services, processes, requirements and policies.
- Receive through any channel
- Acknowledge within 2 working days
- Provide information accurately
- Record for monitoring and improvement
Complaints
Address concerns about our services, auditors, decisions, or any aspect of our activities.
- Receive & acknowledge
- Log & classify by urgency
- Investigate impartially
- Decide & take action
- Communicate the outcome
- Close & improve
Appeals
A fair and impartial review of decisions related to certification, audit results or other certification activities.
- Submit in writing with evidence
- Acknowledge within 2 working days
- Independent panel review
- Evidence-based final decision
- Communicate in writing
- Close & record
Common points
Clarity before you begin.
How quickly is feedback acknowledged?+
Requests, complaints and appeals are acknowledged within 2 working days.
How is independence protected?+
Appeals are reviewed independently of the original decision, and certification decisions remain separate from audit activity.
How can I request the official template?+
Email CertiOne to request the Complaint & Appeal Template, reference CERT-CMP-2026-00001.
Start a clear conversation
Move forward with confidence.
Talk to CertiOne about certification, public information, certificate status or an impartiality concern.