CertiOne Principles Policy Statement.

Establishing public confidence through uncompromised integrity, impartiality, and evidence-based certification.

CertiOne Certification Body is committed to upholding the seven fundamental principles of ISO/IEC 17021-1:2015 Clause 4across all certification activities for Quality Management Systems (ISO 9001), Environmental Management Systems (ISO 14001), Energy Management Systems (ISO 50001), and Occupational Health & Safety Management Systems (ISO 45001).

This policy ensures impartiality, competence, responsibility, openness, confidentiality, responsiveness to complaints, and a risk-based approach in all certification decisions, establishing public confidence in CertiOne certifications for manufacturing, ports, hospitals, and educational institutions across Egypt and regional markets.

A. PRINCIPLES COMMITMENT

Fundamental Principles of Certification

PRINCIPLECLAUSE REFERENCECERTIONE COMMITMENT

INTEGRITY

4.1

CertiOne maintains honesty, professionalism, and ethical conduct in all certification activities, ensuring decisions based solely on objective evidence.

IMPARTIALITY

4.2

No commercial, financial, or other pressures compromise objectivity. All impartiality threats (self-interest, familiarity, intimidation) identified and mitigated through independent committee oversight.

COMPETENCE

4.3

Personnel possess demonstrated knowledge, skills, and sector-specific experience for QMS/EMS/EnMS/OH&S certifications, with continuous professional development.

RESPONSIBILITY

4.4

CertiOne takes full accountability for all certification decisions made by independent committees, distinct from audit execution.

OPENNESS

4.5

Certification processes, criteria, and decisions publicly available. Client rights and obligations clearly communicated in contracts.

CONFIDENTIALITY

4.6

Client information protected except where law or public safety requires disclosure. Strict access controls maintained.

RESPONSIVENESS TO COMPLAINTS

4.7

All complaints impartially investigated and resolved within 15 working days, with non-confidential outcomes publicly available.

RISK-BASED APPROACH

4.8

Certification activities tailored to client complexity, multi-site risks, and sector-specific threats (ports, hospitals).

B. IMPLEMENTATION REQUIREMENTS

1
Top Management Commitment:
Annual review and approval of this policy during management review (Clause 10.2).
2
Annual Training:
All personnel complete mandatory principles training with 80% pass threshold.
3
Impartiality Committee:
Quarterly threat assessments and pre-approval of all audit teams.
4
Public Disclosure:
Policy published on website and included in all client contracts/marketing materials.
5
Performance Monitoring:
KPIs tracked quarterly with zero tolerance for upheld impartiality complaints.

C. SCOPE OF APPLICATION

Personnel & Processes

All CertiOne personnel, contractors, and processes.

Geographical Reach

Multi-site certification activities across Egypt and regional operations.

Certification Schemes

All certification schemes: QMS, EMS, EnMS, OH&S MS.

Client Sectors

Client sectors: manufacturing, ports, hospitals, universities.

D. DOCUMENT CONTROL

Prepared By	Quality Manager
Reviewed By	Impartiality Committee
Approved By	CEO
Distribution	All personnel, website, client contracts
Retention	Permanent (reviewed annually)
Related Documents	• (Impartiality Declaration) • (Competence Schemes)

Signed for and on behalf of CertiOne Certification Body

Muhammad Zeyada

Dr. Muhammad ZeyadaChief Executive Officer (CEO)

IMPARTIAL

We make certification decisions impartially and without bias.

TRANSPARENT

Our processes and decisions are clear, documented and communicated.

CONFIDENTIAL

We protect all information received and ensure its confidentiality.

COMPETENT

Our team is qualified, experienced and committed to quality.